These terms of service are designed to help our clients understanding the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home.

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Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to "pick up." This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you'd like our cleaning technicians to do these tasks for you, please call us (in advance) so your cleaning fee can be adjusted for the additional "cleaning preparation" time.

When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text your phone number. If you can not be home, no worries, just leave us the instructions and we will handle it!

So that we don't melt or freeze, please set your AC to 76 prior to our arrival. We're happy to readjust the temperature per your written instructions when we leave.

To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.

Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home's dust in a reasonable amount of time and effort.

During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.

We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf we may dust the items where they sit and the surface around them.

Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2 step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.

We reinforce that we charge per job, not per hour. Our technicians are trained and have skills to clean in a shorter period of time, it does not mean, it costs less. Also, if you decide to give our team less work than agreed in the initial estimate, we will still charge the full amount unless discussed in advance.

Our cleaning technicians bring the tools and products needed to thoroughly clean your home. We are not able to use any of your cleaning products unless discussed in advance. We also are not able to clean in homes that have any fumes from paint, varnish, sealants, solvents, etc. from recent work to your home.

We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets' actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter-boxes. Thank you for your understanding.

Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning, or your Recurring Schedule cancelled altogether.

Example 1: Bi-Weekly customer "skips" a cleaning, creates a four-week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning Monthly (every four weeks like clockwork) is up to 50% higher than the bi-weekly rate.

Example 2: Bi-Weekly customer "skips" a cleaning, creating a three-week interval between visits and that rate will be up to 25% higher than the bi-weekly rate and then resume back to the regular rate once the bi weekly cadence is resumed.

Example 3: Monthly (every four weeks like clockwork) customer skips a week creating a 5 week interval, the rate would be the monthly rate + up to 25% of the monthly rate; if a customer skips two weeks creating a 6 week interval, the rate is the monthly rate + up to 50% of the monthly rate; if longer than 6 weeks, the One Time rate applies.

Example 4: Bi-Weekly customer who requests an additional cleaning in-between scheduled visits would be charged the applicable (lower) "Weekly" rate for the next 2 cleanings as there will be a one-week interval between both cleanings.

Example 5: A recurring customer cancels 2 or more cleanings in a row. Our business may cancel their recurring cleaning schedule and request they call when they are ready to resume and, if appropriate, be placed on the waiting list.

We are happy to work with customers to reschedule, reduce the services requested. and cancel services throughout the year to work around your schedule. However, if you cancel or reschedule your appointment after 72- business hour notice, you will be charged the full amount of the cleaning.

Please note that some last-minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox or other methods.

If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require 2 weeks' notice. Less than this is considered a late cancellation and you can be charged.